Privacy Policy for Ridgeline Time
At Ridgeline Time, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our online platform and engaging with our services. We adhere to the principles of data protection as mandated by applicable laws and regulations, including the General Data Protection Regulation (GDPR) where relevant.
1. Information We Collect
We collect various types of information to provide and improve our curated selection of high-end timepieces, watch authentication and valuation, bespoke watch customisation, after-sales service and maintenance, and exclusive collector events.
The information we collect may include:
- Personal Identification Information: Your name, email address, postal address, phone number, and payment information (e.g., credit card details) when you make a purchase, register for an account, subscribe to our newsletter, or book a service.
- Transactional Information: Details about the luxury watches you purchase, enquiries you make, services you request (authentication, valuation, customisation, maintenance), and attendance at our collector events.
- Technical Data: Your Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our online platform.
- Usage Data: Information about how you use our online platform, products, and services, such as pages viewed, links clicked, and time spent on our site.
- Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Services: To process your orders, deliver products, authenticate and value timepieces, perform customisation and maintenance services, manage your account, and allow you to participate in exclusive collector events.
- To Communicate with You: To respond to your enquiries, provide customer support, send service updates, and inform you about changes to our terms or policies.
- For Marketing and Personalisation: To inform you about products, services, and events that may be of interest to you, based on your preferences and browsing history. This may include sending newsletters and exclusive offers. You can opt out of marketing communications at any time.
- To Improve Our Platform and Services: To analyse usage patterns, troubleshoot technical issues, perform data analysis, testing, research, statistical and survey purposes, and to enhance user experience and functionality of our online platform.
- For Legal and Security Reasons: To comply with legal obligations, enforce our terms and conditions, prevent fraud, and ensure the security of our online platform and services.
3. Disclosure of Your Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: We work with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, IT support, and marketing agencies. These providers are obligated to protect your information and only use it for the purposes for which we engage them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change of ownership or control of your personal information.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes using secured servers, encryption, firewalls, and regular security audits. While we strive to protect your personal data, we cannot guarantee its absolute security, as no method of transmission over the Internet or electronic storage is 100% secure.
5. Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
6. Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- Right of Access: To request a copy of the personal data we hold about you.
- Right to Rectification: To request that we correct any inaccurate or incomplete personal data we hold about you.
- Right to Erasure ( "Right to be Forgotten"): To request that we delete your personal data under certain circumstances.
- Right to Restrict Processing: To request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: To object to our processing of your personal data under certain conditions.
- Right to Data Portability: To request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
7. Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies are small data files stored on your device that help us remember your preferences, track your activities on our site, and improve our services. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our online platform.
8. Third-Party Links
Our online platform may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Ridgeline Time
228 Mountbatten Road,
Unit 02-06,
Singapore, Singapore, 398007
Singapore